When we arrived for this appointment, we were told a "message had been left " that the office had not received referral authorization from the primary. We left, checked the voicemail, no message, no missed call, no call at all from this office. We contacted the primary who said the authorization HAD been faxed the day before to the correct (verified) fax number. At this point, this was our 2nd wasted trip to the office, the first being scheduled at the Tavares office without our knowledge, so we showed up at the Villages office. Once we confirmed with the primary, we went back to your office, primary had refaxed it in the meantime, and the fax was received, we were able to see NP Laura. We had a wonderful visit with her and cannot express enough how thorough she was, so our experience with her was great, the rest of the visit not so much therefore only a 3.
Byron M. | Nov 16, 2022